Point-to-Point Service Terms & Conditions

Thank you for choosing ZHS Limousine Service. These terms are designed to ensure a safe, smooth, and professional Point-to-Point transportation experience. By confirming your reservation, you agree to the following policies:

1. Service Feedback & Communication

We value your experience. If you have feedback or concerns during your trip, please call 630-470-7548 or email reservations@zhslimos.com. To address issues effectively, please notify us during or immediately after your trip. We cannot issue refunds or credits for complaints received after service completion.

2. Time Zone Clarification

All times listed (pickup and drop-off) are in Central Standard Time (CST). If your itinerary crosses into another time zone, please inform us in advance to make proper scheduling adjustments.

3. Passenger Conduct & Responsibility

You are responsible for the actions of your party. Any damage—intentional or accidental—to the vehicle or its contents will result in financial liability, starting at $250. Misconduct, underage drinking, drug use, smoking, weapon possession, or interference with the driver can lead to immediate trip termination without refund.

4. Payment Terms

By booking, you agree to the following:

  • All charges must be paid in full before your trip begins.
  • We accept credit card or Zelle only.

Cash is not accepted and will not contribute toward any fees or charges.

  • You authorize us to bill the card on file for additional time, damages, cleaning fees, or other incurred costs.
  • Unauthorized chargebacks will incur a $100 administrative fee and may result in legal action and credit reporting.

5. Grace Period & Wait Time Charges

A 10-minute grace period at pickup applies.
If the vehicle is delayed beyond that:

  • Sedans/SUVs: Billed by minute in 15-minute increments
  • Sprinters, stretch limos, buses: Charged by the hour at the vehicle’s standard hourly rate

Please note: this policy aligns Point-to-Point terms with the grace and overtime rules of our Hourly Service Terms.

6. Round Trip and Return Trips

For round-trip bookings, we cannot guarantee the same driver or vehicle for your return leg.
Please remove all personal items from the vehicle before the first drop-off, as it may not return to you.

7. Personal Belongings

ZHS Limousine Service is not liable for items lost, forgotten, or stolen during or after your ride.
If we locate an item, it can be returned at a later date; a minimum $50 travel/fuel fee will apply.

8. Safety Requirement

All passengers must remain seated and belted while the vehicle is in motion. We are not responsible for injuries due to standing, moving, or failing to use seatbelts.

9. Vehicle Substitution & Affiliate

We may substitute your vehicle with one of equal or greater capacity if necessary.
We might also utilize affiliates to fulfill your booking. Neither substitution qualifies for refunds or discounts.

10. Onboard Amenities

Features such as Wi-Fi, Bluetooth, entertainment systems, PA systems, or charging outlets are provided as a courtesy and are not guaranteed. Malfunctions or absence do not qualify for refunds, credits, or discounts.

11. Cancellation Policy

All cancellations must be made by calling 630-470-7548 and speaking to a representative.

We do not accept cancellations via text, email, or messaging apps.

  • You may cancel within 24 hours of booking creation for a full deposit refund.

Credit card deposit refunds are issued minus a 5% processing fee.

  • After 24 hours, the deposit is non-refundable.
  • No-shows or late cancellations will be charged the full quoted rate.

12. Unforeseen Delays

We are not responsible for delays due to traffic, weather, accidents, road closures, mechanical issues, or other uncontrollable events (“Acts of God”).
While we’ll make every effort to accommodate, no refunds or credits are offered for lost time.

13. Accessibility Requests

For wheelchair-access or special accommodations, please notify us at least 48 hours before your trip. We cannot guarantee availability for last-minute requests.

14. Cleaning & Damage Fees

You are responsible for keeping the vehicle clean and damage-free. Fees include (but are not limited to):

  • Smoking (cigarettes, vapes, marijuana): $300
  • Vomit in sedans/SUVs: Minimum $250
  • Vomit in sprinters, stretch limos, buses: Minimum $350
  • Food or beverage spills, trash, general mess: Minimum $100

Final charges will be assessed based on severity.
Credit card on file will be charged, or payment due within five (5) business days if declined.

15. Rescheduling Policy

No date or time changes are permitted for Saturday bookings.
Other days are subject to vehicle availability and current market rates.

16. Modification Requests

All booking changes—pickup, time, location, passenger count—must be made by phone with a live agent.
No modifications via email, text, or messaging platforms are accepted.

Last updated: 07/13/2025

For questions or to arrange service, contact 630-470-7548 or email reservations@zhslimos.com