Hourly Service Terms & Conditions

Thank you for choosing ZHS Limousine Service. These terms are designed to ensure a safe, smooth, and professional experience. By booking with us, you agree to the following conditions:

1. Client Feedback & Service Inquiries

We value your feedback. If you have questions, comments, or concerns during your trip, please contact us immediately at 630-470-7548 or reservations@zhslimos.com.
Please note: We are unable to issue refunds or credits for complaints received after the service has ended.

2. Real-Time Issue Resolution

If any delays, concerns, or service issues arise during your reservation, notify us right away so we can address them on the spot. ZHS Limousine Service is not responsible for resolving complaints received after the conclusion of the trip.

3. Time Zone Notification

All bookings are scheduled in Central Standard Time (CST). If your itinerary involves travel across time zones, please inform us in advance so appropriate adjustments can be made.

4. Client Conduct & Responsibility

You are responsible for the behavior of all individuals in your group. Any damage to the vehicle or its contents—whether due to negligence, carelessness, or intentional actions—will result in charges, starting at $250, depending on the extent of the damage.

Disruptive behavior, underage drinking, possession of illegal substances, or interference with the driver may result in immediate trip termination without refund.

5. Payments & Authorizations

By booking with ZHS Limousine Service, you agree to the following:

  • All balances must be paid in full prior to the start of your trip.
  • Accepted payment methods: credit card or Zelle.

Cash is not accepted and will not be credited toward your balance, time overages, or incidentals. We are not responsible for any cash handed to drivers.

  • You authorize ZHS Limousine Service to charge the credit card on file for additional time, damages, cleaning fees, or any other charges incurred during service.
  • Chargebacks filed without contacting us first will incur a $100 administrative fee and may be subject to legal action and credit reporting.

6. Grace Period & Overtime Charges

A 10-minute grace period is provided at the end of your scheduled service.
If your service continues beyond the grace period, an additional full hour will be billed at your vehicle’s contracted hourly rate.

Example: If your 4-hour ride is priced at $600, any time beyond the grace period is billed at $150/hour.

7. Additional Hours

Requests to extend the reservation are subject to vehicle availability. If time is available, the hourly rate of your booked vehicle will apply. We encourage you to notify your chauffeur or the dispatch team early if you foresee needing additional time.

8. Lost or Forgotten Items

Please check for all belongings before exiting the vehicle.
ZHS Limousine Service is not responsible for any items left behind, whether lost, stolen, or damaged.
If an item is found, we can return it at a mutually agreed date and time. A fuel/travel fee of at least $50 will apply.

9. Passenger Safety Requirement

All passengers must remain seated while the vehicle is in motion. We are not liable for any injuries caused by failure to comply with this safety policy.

10. Vehicle Substitution & Affiliate Partnerships

In rare cases, ZHS Limousine Service reserves the right to substitute your reserved vehicle with one of equal or greater capacity and value, if needed.
We may also collaborate with affiliate partners to fulfill your reservation when appropriate. This does not qualify for a refund or discount.

11. Onboard Amenities

The availability of onboard features such as Bluetooth, Wi-Fi, entertainment systems, PA systems, or charging outletsis not guaranteed.
If any features are missing or malfunctioning, this does not qualify for a discount, credit, or refund.

12. Cancellation Policy

All cancellation requests must be made by calling 630-470-7548 and speaking directly with a ZHS Limousine Service representative.

We do not accept cancellations by email, text, social media, or messaging apps.

  • You may cancel your reservation within 24 hours of booking creation to receive a full refund of your deposit.

If your deposit was paid via credit card, the refund will be issued minus a 5% processing fee.

  • If more than 24 hours have passed since your booking was created, the deposit becomes non-refundable.
  • If you fail to show up or cancel outside the permitted window, the full quoted amount will be charged.

13. Unforeseen Delays & Mechanical Issues

We are not liable for delays or interruptions due to:

  • Weather
  • Traffic conditions
  • Accidents
  • Road closures
  • Vehicle malfunctions
  • Other uncontrollable events (“Acts of God”)

We make every effort to keep our fleet in top condition through regular maintenance. However, in the event of a breakdown or mechanical issue during service:

  • No refund or compensation will be offered.
  • If possible, we may schedule a make-up trip on a mutually agreed date and time, subject to vehicle availability.

14. Accessibility Requests

If you require a vehicle with wheelchair access or other special accommodations, please notify us at least 48 hours prior to your trip. We will do our best to accommodate last-minute requests, but advanced notice is strongly advised.

15. Cleaning & Sanitation Fees

Clients are responsible for keeping the vehicle in a clean condition. Cleaning charges will apply for messes beyond normal use.

  • Cleaning involving bodily fluids, food spills, or excessive mess:
    • $250 minimum for sedans/SUVs
    • $350 minimum for stretch limos, buses, or Sprinter vans

This fee covers expert cleaning and, if needed, hazmat-certified sanitation services.

  • General cleaning fee: $100 if cups, drinks, bottles, food, wrappers, or similar items are left behind.
  • Smoking of any kind (including vapes or cannabis): $300 per occurrence.

If we are unable to charge your card on file, payment must be submitted within five (5) business days. Clients are also responsible for any fines or citations issued during the reservation period.

16. Date and Time Changes

  • No changes are permitted to reservations scheduled on Saturdays.
  • All other schedule adjustments are based on availability and subject to current market rates.

17.  Reservations Amendments

All reservation changes, updates, or cancellation requests must be made by phone only.
We do not accept updates via email, text, or messaging apps.

Last updated: 07/13/2025

For questions or clarification, contact us at 630-470-7548 or email reservations@zhslimos.com